At Connor Haven, your satisfaction is important to us. We take pride in offering quality home décor products. However, if you receive a damaged or defective item, we are here to help.

1. Return Eligibility

We only accept returns under the following conditions:

  • The item is damaged or defective at the time of delivery.

  • The return request is made within 48 hours of receiving the order.

  • The item is unused and in its original packaging.

2. Non-Returnable Items

Please note that we do not accept returns for:

  • Change of mind

  • Incorrect sizing or color preference

  • Used or damaged items not reported within 48 hours

3. How to Request a Return or Refund

To initiate a return, please email us at:

📧 [email protected]

Include the following in your email:

  • Full name

  • Order number

  • Photos of the damaged or defective item

  • Description of the issue

We will review your request and respond within 2 business days.

4. Refund Process

Once your return request is approved:

  • You may be eligible for a replacement or a full refund.

  • Refunds will be processed using the agreed-upon method via email.

  • As we only offer Cash on Delivery, we will arrange the refund via bank transfer or an agreed-upon method within 7 business days of approval.

5. Return Shipping

  • If a return is required, Connor Haven will arrange a pickup or provide instructions for returning the item.

  • You will not be responsible for return shipping costs for damaged or defective items.